Making a Claim
If you need to make an insurance claim complete the online forms below.
Alternatively, give us a call and we can give immediate advice.
Got an urgent situation?
Here are some contacts and a quick guide on what to do next:
First, keep people safe, then call your required tradies to help make any urgent repairs to prevent further damage.
Take plenty of photo’s to document the damage and if you need to replace items urgently keep the receipts handy and submit them with your claim.
Have you had an accident or mechanical failure and require roadside assistance and a tow truck?
Call Crash Management on 0800 227 274, 24 hours.
Please note that costs may apply if the event is not covered by your insurance policy.
Cracked Windscreen or a chip?
Novus, 0800 10 35 35, 24 hours, countrywide.
Broken or Smashed Glass?
New Plymouth, call the Glass Man on 06 758 3027, for residential or commercial glass.
Anywhere else in New Zealand, google your local glazier.
Flood Restoration / Stained Carpets / Drying of walls / Ceilings/ Fire Damage
After Disaster, 0800 948 0242, 24 hours
JAE Carpet Cleaning, 0800 225 552, 24 hours.
New Plymouth, Tate Plumbing & Gas, 027 365 4482
Rest of New Zealand – Google a plumber in your area or click here:
Smashed or broken phone?
Most screens can be replaced easily, quickly and cheaply now.
New Plymouth, iRepair, 027 327 5313
Rest of New Zealand, Google a phone repair specialist near you
Some other things to think about:
HOUSE AND CONTENTS CLAIMS
Burglary/Theft – report the incident to the police and follow their instructions. Once they have finished take photos before you tidy things up and secure the house. If you need to get a builder/glazier to secure the house do so.
Other damage eg storm, flood – the first step is to secure your property and take any reasonable steps to clean up what you easily can. Take photos before you start and keep notes of what you do for the insurance company.
Fire – if your house is damaged/destroyed by fire this can be a very traumatic experience but the most important thing is to protect yourself and your family. Do not try and save any personal possessions, focus on making sure everyone is safe and accounted for. Call 111 for the fire brigade and follow their instructions and start making a list of the things that have been stolen.
MOTOR VEHICLE CLAIMS
Accident – for minor incidents take details of the third party, take photos of the damage to both vehicles including the number plate of the other vehicle and details of any witnesses who make have seen the incident. Don’t admit liability for the accident if you can avoid it. If the vehicle can still be driven and no one is injured then you can leave the scene. If the vehicle cannot be driven then have it towed to a storage yard.
For more major accidents it is likely the police will attend and collect a lot of the information needed for the claim. If you are able to get the officer’s details and take photos.
COMMERCIAL PROPERTY CLAIMS
Minor damage – take photos, secure the property and report the incident.
Major damage – call emergency services if required or your preferred repairers for urgent work. Call Insure Taranaki to discuss the next steps.
Burglary/ Theft – report the incident to the police and follow their instructions. Once they have finished take photos before you tidy things up and secure the premises. If you need to get a builder/glazier to secure the premises do so. Start making a list of the things that have been stolen.
Should you receive a demand, writ, summons or notice of claim immediately advise Insure Taranaki. Do not respond to anything until we have spoken and provided advice.
If an incident occurs and it is obvious you are responsible try to avoid admitting liability (it can prejudice your insurance cover) but take photos and contact us as soon as possible. Liability claims can be complex and expensive, so it is best to keep notes of conversations/meetings and gather as much information as possible for the insurance company to assist with the claim.